General

Sheba2u.com is a shopping platform where you can browse, select and order products advertised.

Agreement to the terms and conditions

By accessing and using the site, including placing orders of products
through the site, you agree that you will be subject to and will comply
with these terms and conditions

(a) By completing your registration through the site; and

(b) Using the site to obtain products from us.

Registration

You must complete the customer registration process through the site before placing an order for products through the site.

You may not have more than one active account, and your account is
non-transferable. You may update, edit or terminate your account at any
time through the site. You may not have more than two accounts per
delivery address.

If you choose to use a workplace email address for your account or to
access the site, then you are solely responsible for ensuring that you
comply with the rules, policies or protocols that apply to the use of
your email address and your workplace facilities.

Placing an Order for Products

You may order products by selecting and submitting your order through the site.

Any order placed through this site for a product is an offer by you
to purchase the particular product for the price notified (including the
delivery and other charges and taxes) at the time you place the order.

We may ask you to provide additional details or require you to
confirm your details to enable us to process any orders placed through
the site.

You agree to provide us with current, complete and accurate details when asked to do so by the site.

Cancellation Policy

We reserve the right to accept or reject your order for any reason,
including if the requested product is not available, if there is an
error in the price or the product description posted on the site or an
error in your order. We also reserve the right to cancel any order
without giving any reason(s). We also have the right to suspend or
remove an user account without giving any notice or justification to the
user. We will keep every unverified order for 6 (six) hours and make
several attempts to verify. If there is  no response, after that time
the order will be automatically canceled.

Delivery of Products

We will only deliver products ordered through the site to a location
where we provide delivery services. You may obtain further information
on the site about our delivery timeframes and how we deliver your
products.

We will deliver the products to the front door at the relevant
delivery address. If you ask us to deliver inside a premise or building
at the delivery address and we agree to do so, then you are responsible
for all loss or damage suffered by us in connection with our delivery of
the products beyond the front door of the delivery address.

You agree to comply with certain delivery requirements specified
below and such other requirements that we notify to you when you place
your order through the site.

If you are not be the person collecting your grocery order then your
representative must provide us with proof of their identity.

You acknowledge that we may record the details of any identification provided in relation to collection of products.

Refund Policy

If you have made online pre-payment/card payment against your order,
and there are product/s which is/are not available in stock, we will
offer you product replacement options within the same price range. If,
for any reason, you decline to take product replacements, then the order
will be cancelled and we will start the refund process. Please make
sure to make your refund request by calling our helpline at 09678666111.
MeenaClick will retain full right over the refund payment medium, given
that it reaches you in correct amount. The refund process will usually
take approximately 28 banking days to complete from refund request date.
That means you will receive your refund within 28 banking days of
conveying the refund request through our call center helpline.

Product Promotions Policy

Please note that the delivery of promotional product or product with
special offer is subject to stock availability. If the product is out of
stock, then we request you to replace with another product which is in stock. You may also cancel the order if you want.

Order Policy

There will be order limits set for certain products to ensure every
customer can avail the necessary products for daily consumption.
Additionally, if a customer or occupant of the same premise is
identified to have placed more than 3 orders by using more than 3 mobile
numbers and/or email addresses, MeenaClick authority reserves the right
to cancel the remaining orders. MeenaClick is not a marketplace for
business to business (B2B) transactions. It is instead an online
shopping platform for personal consumption and usage. Thus, we highly
discourage shopping with reselling or commercial motives.

Regarding Sheba2u.com Club Cards

Club Card is a property of Sheba2u.com and can be used to earn and redeem points only at physical stores.

Return Policy

The following are the conditions for product returns:

• Customer can return the products within 7 days from purchase date
• The product must be unused, unworn, unwashed and without any flaws.
  Fashion products can be tried on to see if they fit and will still be
  considered unworn. If a product is returned to us in an inadequate
  condition, we reserve the right to send it back to you.
• The product must include the original tags, user manual, warranty cards, freebies and/or accessories.
• The product must be returned in the original and undamaged
  manufacturer packaging/box. If the product was delivered in a second
  layer of MeenaClick packaging, it must be returned in the same condition
  with return shipping label attached.